Fare terms and conditions

Fare terms and conditions applicable for different cabin classes:

Class
Terms and Conditions
Last Minute (CL)

Name change: not permitted.

Date change: not permitted.

Cancellation: not permitted.

Promotional (CP)

Name change: not permitted.

Date change: not permitted.

Cancellation: not permitted.

Economy (CE)

Name change: not permitted.

Date change: permitted up to 21 days before departure with a fee of EUR 100. Not permitted in the event of no-show. If the new booking results in a lower fare, no refund shall be given for the difference in fare. If the new booking results in a higher fare, the difference in fare shall be charged, along with the fee for the change.

Cancellation: not permitted.

Standard (CS)

Name change: not permitted.

Date change: permitted up to 10 days before departure with a fee of EUR 100. Not permitted in the event of no-show. If the new booking results in a lower fare, no refund shall be given for the difference in fare. If the new booking results in a higher fare, the difference in fare shall be charged, along with the fee for the change.

Cancellation: not permitted.

Flexible (CF)

Name change: not permitted.

Date change: permitted before and after departure with a fee of EUR 100. Not permitted in the event of no-show. If the new booking results in a lower fare, no refund shall be given for the difference in fare. If the new booking results in a higher fare, the difference in fare shall be charged, along with the fee for the change.

Cancellation: permitted up to 21 days before departure with a fee of EUR 120 per person. No refund is permitted in the event of no-show.

Flexible Plus (CF+)

Name change: not permitted.

Date change: permitted before and after departure with a fee of EUR 100. Not permitted in the event of no-show. If the new booking results in a lower fare, no refund shall be given for the difference in fare. If the new booking results in a higher fare, the difference in fare shall be charged, along with the fee for the change.

Cancellation: permitted up to 10 days before departure with a penalty of EUR 120 per person. No refund is permitted in the event of no-show.

Full (CY)

Name change: not permitted.

Date change: permitted before and after departure. Not permitted in the event of no-show. If the new booking results in a lower fare, no refund shall be given for the difference in fare. If the new booking results in a higher fare, the difference in fare shall be charged, along with the fee for the change.

Cancellation: permitted before and after departure. No refund is allowed in the event of no-show.

Under no circumstances are handling fees refundable.
You may only modify your booking if the fare permits you to do so. This modification must be at least in the same class as you originally booked and in no case may it imply a reduction in the initial price of the booking. If there are no seats available in that class, the modification must always be at a higher fare by paying the difference in fare plus the corresponding fee.

Information on taxes: we would like to inform passengers that our fares include all airport taxes, but in some countries there are certain taxes that must be paid directly by the passenger upon entry to or departure from the country. As a guide, although there may be some variations, the current taxes are:

  • Dominican Republic: USD 20 upon departure.
  • Mexico: EUR 60 or MXN 1,100 upon departure.