Passenger assistance

In accordance with European EU Regulation No 261/2004, we will provide the following services whenever possible:

Meals and drinks

As a general rule, if your flight is delayed by two to three hours, we will give you a soft drink, coffee or tea.

If your flight is delayed by three or more hours, we will give you a sandwich with a soft drink, coffee or tea. If this period coincides with any of the main meals of the day, we will provide you with breakfast, lunch or dinner, as appropriate.

Accommodation

If the delay is so long that a hotel stay is required, our ground services agent will arrange accommodation at a hotel near the airport. Transport to the hotel and back to the airport will also be provided. Passengers will be informed of the new estimated flight departure time as soon as this information becomes available.

Passengers will be informed of the new estimated flight departure time as soon as this information becomes available. Evelop shall take care of the abovementioned expenses as well as food and drink during passengers' stay at said establishment.

Messages to relatives

In the event of long delays, Evelop lets passengers send a free SMS to a relative at the destination airport.
NOTE: These services may be modified if the flight was delayed by causes of force majeure beyond Evelop's control or if the provision of the service were to cause an additional delay.